Welcome to VOW. Please read this agreement carefully before using the VOW website or downloading our application on your smartphone. By accessing the website or the app, you agree to be bound by the terms and conditions below which are governed by “Innate Enterprise Private Limited”, and may be updated and amended from time to time without any prior notice. If you do not agree to these terms and conditions, you should not access or use VOW services. Should you have any questions or wish to clarify the meaning of any of these Terms and Conditions, please write us at vow@vowcabs.com.

DISCLAIMER

Information, related graphics and materials contained in Vow Cabs website are for preliminary and general information only. The website does not constitute legal, financial or other professional advice. You should set professional advice at all times and obtain independent verification of the information and materials contained herein before making any decision based on any such information or materials.

The Vow Cabs website is continuously updated and checked for inaccuracies, omissions and inconsistencies. However, even with the greatest care, inaccuracies, omissions and inconsistencies may occur. Vow Cabs does not warrant the accuracy, adequacy or completeness of this information and materials and expressly disclaims liability for errors or omissions in such information and materials.

Vow Cabs does not represent or warrant that the information and content on this site, or the facilities that make it available, will not cause damage, or are free from any computer virus or any other defects or errors, or that your access to this site will be uninterrupted or that your transmissions will be processed in a timely manner. Vow Cabs is not liable for any loss or damage arising from the use of this content and information.

TERMS OF SERVICE

This website is for the convenience and use of the public. Therefore, by accessing and using the information which are owned and operated by Vow Cabs, you are agreeing to comply with and be bound by the following terms of use, which may be updated and amended from time to time. If you do not agree with any of these conditions, please discontinue access immediately.

The following terms and conditions govern all use of the Vow Cabs website, Vow Cabs Phone App and Services requested via Telephone or E-Mail, all content, services and products available at or through the website and establishment. Vow Cabs is partnered and operated by Smart Travel international (Private) Limited in Sri Lanka. Vow Cabs is offered subject to your acceptance without modification of all of the terms and conditions contained herein and all other operating rules, policies and procedures that may be published from time to time on this Site.

Please read this Agreement carefully before accessing or using Vow Cabs. By accessing or using any service provided by Vow Cabs, you agree to become bound by the terms and conditions of this agreement. If you do not agree to all the terms and conditions of this agreement, then you may not access Vow Cabs website or use any services. If these terms and conditions are considered an offered by Vow Cabs, acceptance is expressly limited to these terms.

Your Account: If you create an account with Vow Cabs, you are responsible for maintaining the security of your account, and you are fully responsible for all activities that occur under the account and any other actions taken in connection with the account. You must immediately notify Vow Cabs of any unauthorized uses of your account or any other breaches of security. Vow Cabs will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions.

Reservation, On-Demand Bookings: By booking a trip via the Vow Cabs platform, you acknowledge that you have read, reviewed and agree to Vow Cab’s Terms of Service as well as the Rates. All bookings made through the Vow Cabs are subject to availability. Vow Cabs is not responsible for any delayed pickups due to traffic, accident or lack of availability. Vow Cabs is not responsible for any other fees incurred due to such delays or cancelations which include extra transportation charges, flight cancelation fees or such. By booking the trip with the Vow Cabs platform, you acknowledge that you have reviewed all the details including scheduled pickup date and time and location.

Pricing: Price subject to change without notice. Stops, waiting time, Highway tolls and any other surcharges (including overweight and oversize fees) may be added at a later point. You will be advised of these extra charges beforehand.

Credit Card Payment: Optional credit card payments are offered to customers through the Vow Cabs platform. Vow Cabs holds the right to pre-charge any pre-arranged reservation up to the full amount. Credit card payments are usually processed within 1-5 business days but may be processed at a later period.

Cancelations: Cancelation for out-station packages must be done with a minimum 6 hours notice prior to the scheduled pickup time or before a driver has been dispatched. Any late cancelation is subject to a "Late Cancelation Fee".

No Show If a passenger fails to meet the driver at the scheduled pickup location and after the initial grace period has expired, the booking will be considered a "No-Show" and subject to any "Late Cancelation Fee".

Traveling with Pets: Pet friendly vehicles can be requested via the Vow Cabs platform. You are responsible for any damages made by your pet.

Third-Party Drivers: Vow Cabs will use third party drivers to fulfill bookings. You will be provided with the Driver Name, Contact Number and Vehicle Registration Number when this occurs beforehand.

Responsibility of Passenger: The passenger is responsible to make all attempts of making them seen at the scheduled pickup location, being accessible by phone, mobile device or any other means to allow ease of pickup by the Vow Cab Driver. Any delays to the scheduled pickup due to the passenger’s inaccessibility, tardiness or requested postponement of service are subject to additional WAITING TIME FEES. The passenger is responsible for any damages caused to the Vow Cabs vehicle due to the passenger's own neglect, accident or meaning.

Mini Cars/Mini Vans: An Mini Van may be sent without notice in lue of a Mini Car for any booking request made for a Mini Car.

Vehicle Images: All vehicle images found in the Vow Cabs platform may differ from the actual vehicle assigned for the booking.

Force Majeure Events: Vow Cabs may, in an the event of a force majeure event, without notice, cancel, terminate, modify, postpone or delay any reservation without liability. Eastern will not charge the customer and will only provide a refund if the customer had prepaid for the service.  Please note: Force Majeure Event means any condition out of Vow Cab’s control either man made or by nature. Examples of such events are workers strikes, act of god, hurricane, flooding, government or legal shutdown, shortage of fuel, earthquake, war.

USER PRIVACY STATEMENT

This Privacy Statement applies to persons anywhere in Sri Lanka who use our apps or Services to request transportation. This Statement does not apply to information we collect from or about drivers, partner transportation companies, or any other persons who use the Vow Cabs platform under license. If you interact with the Services as both a User and a Driver, the respective privacy statements apply to your different interactions.

INFORMATION PROVIDED TO VOW CABS

We collect information you provide directly to us, such as when you create or modify your account, request on-demand services, contact customer support, or otherwise communicate with us. This information may include: name, email, phone number, postal address, profile picture, payment method, and other information you choose to provide.

When you use our Services, we collect information about you in the following general categories:

Location Information: When you use the Services for transportation or delivery, we collect precise location data about the trip from the Vow Cabs app used by the Driver. If you permit the Vow Cabs app to access location services through the permission system used by your mobile operating system (“platform”), we may also collect the precise location of your device when the app is running in the foreground or background. We may also derive your approximate location from your IP address.

Transaction Information: We collect transaction details related to your use of our Services, including the type of service requested, date and time the service was provided, amount charged, distance traveled, and other related transaction details. Additionally, if someone uses your promo code, we may associate your name with that person.

Device Information: We may collect information about your mobile device, including, for example, the hardware model, operating system and version, software and file names and versions, unique device identifier, advertising identifiers, serial number and mobile network information.

Call and SMS Data: Our Services facilitate communications between Users and Drivers. In connection with facilitating this service, we receive call data, including the date and time of the call or SMS message, the parties’ phone numbers, and the content of the SMS message.

Log Information: When you interact with the Services, we collect server logs, which may include information like device IP address, access dates and times, app features or pages viewed, app crashes and other system activity and type of browser.

USE OF INFORMATION

We may use the information we collect about you to: Provide, maintain, and improve our Services, including, for example, to facilitate payments, send receipts, provide services you request (and send related information), develop new features, provide customer support to Users and Drivers, develop safety features, authenticate users, and send product updates and administrative messages.

Send or facilitate communications (i) between you and a Driver, such as estimated times of arrival (ETAs), or (ii) between you and a contact of yours at your direction in connection with your use of certain features, such as referrals and invites.

Send you communications we think will be of interest to you, including information about products, services, promotions, news, and events of Vow Cabs and other partner companies, where permissible and according to local applicable laws.

Personalize and improve the Services, including to provide or recommend features, content, social connections, referrals, and advertisements.



PRIVACY POLICY



Vow Cabs Privacy Statement

Vow Cabs is committed to protecting our user’s privacy. We will never share any of your information with any individual outside our services without your clear consent. Vow Cabs guarantees that no personal information will be released to an individual or corporation except when client authorization is received allowing the information to be released.

Vow cabs Collection of Information

Information collected about you is depending on the service you are signing for. The types of personally identifiable information that you provide will depend on the nature of the submission, but could include your name, address, phone number, email address information.. You will have the chance to remove or update it yourself.

Non-Disclosure of Personal Information

We may reveal personal information if legal directives suggest that the user is harming or interfering with other Vow Cabs clients, anyone else, or violating our terms and agreement form or infringing any of Vow Cabs legal rights. Vow Cabs will be legally bound to reveal information, including Personal Information, to the extent it reasonably believes it is required to do so by law

Security

We employ reasonable and advanced security methods to prevent unauthorized access, maintain data accuracy, and ensure correct use of information.

Contact Us

We love to hear from you. Please write to us if you have any queries.

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